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Why is my mouse cursor not moving when using the touchpad?


Sometimes it is possible to accidentally disable your touchpad.
Depending on when you purchased your notebook the function keys could be shown as follows:

Keyboard Layout 1 (Windows 8 & 8.1 Notebooks).

With this layout, the touchpad can be re-enabled using the F5 key or FN+F5 keys depending how the keyboard is configured.

Keyboard Layout 2 (Windows XP, Vista and 7 Notebooks)

This can be re-enabled using your FN+F9 keys.

Please note: When the FN+F9 keys are pressed together you will see a Flash Card drop down from the top of the screen showing your touchpad is enabled (for Windows Vista and Windows 7). If this doesn’t show you may need to reinstall you Toshiba Value Added Package (TVAP).

Further Troubleshooting

My touchpad still isn’t working after using the F5, FN + F5 or FN+F9 keys.

Have you tried reinstalling your Toshiba Value Added Package? If not this can be downloaded from here.

I’ve installed the updated Toshiba Value Added Package but this hasn’t fixed this problem.

You may like to try updating or reinstalling your Touchpad drivers. These can be found here.

Instructions on how to download and install drivers can be found here.

If you have tried the options above and this still isn't working you may need to consider booking your computer in for service. Bookings can be placed online here.

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