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Recall of Panasonic Battery Packs Used in Certain Toshiba Laptops

Recall of Panasonic Battery Packs Used in Certain Toshiba Laptops
On January 28, 2016, Toshiba Australia Pty Limited inc. (“Toshiba”) announced a voluntary recall to replace the battery packs manufactured for and used with certain Toshiba notebook computers sold between Jun 2011 and Sep 2015. Toshiba sold the batteries as part of new notebook computers and as accessories or replacement batteries in the course of repair. Since there is a possibility that the affected battery packs can overheat, they could pose a burn or fire hazard. Toshiba is offering a free replacement for affected battery packs.

If your battery pack is subject to Toshiba’s recall/replacement program, Toshiba recommends you turn off the laptop and remove the battery pack immediately. You can continue using your laptop safely by powering the laptop with an AC adapter power until you receive a replacement battery pack.

How to check if your battery pack is affected and request a replacement battery
Click here (recommended) to download a utility* that will automatically check if your battery is affected or
Alternatively, to manually check if your battery is affected Click here

For additional information, please contact Toshiba Customer Support
Australia: Call to: 13 30 70
New Zealand: Call to: 0800 445 439
e-Mail to: recall@Toshiba-TAP.com

Battery pack and PC models that may be affected by this announcement
To view a list of Battery pack and PC models Click here

* The Battery Check Utility has been updated & will check if your battery is also affected by the November 10, 2016 ‘Updated: Recall of Battery Packs Used in Certain Toshiba Laptops’ Announcement.

To view the ‘Updated: Recall of Battery Packs Used in Certain Toshiba Laptops’ Announcement made on November 10, 2016. Click Here (AU) or Click Here (NZ).

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