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- My notebook is locked/frozen and I cannot shut it down.
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- Lost or Corrupted Data Using the Toshiba Finger Print Utility
Lost or Corrupted Data Using the Toshiba Finger Print Utility
A new version of software for the Toshiba Finger Print Utility has been released and is available for download on the Toshiba Support website.
This update eliminates a potential issue where data being saved with file encryption may in rare circumstances be lost or partially corrupted if the file size is an even multiple of 32 bytes.
Though this issue is unlikely to occur during normal use of a Toshiba Notebook, the Toshiba Finger Print Utility should be updated to the latest version (please see version information below) to ensure the best possible system reliability and data integrity.
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Applicable Operating Systems:
Windows Vista, Windows 7
Updated Driver Version Details:
For Windows Vista and Windows 7: Version 18.104.22.168
For Windows 7: Version 22.214.171.124
Update your Toshiba Fingerprint software to the latest version. This can be achieved in one of two ways:
1. Obtain the updated Fingerprint software via Toshiba Service Station
• Toshiba Service Station is an application installed on your Toshiba Notebook which alerts users of software updates.
• Whilst Toshiba Service Station is installed on your Notebook you need to accept its terms and conditions to enable the service.
• Once Toshiba Service Station has been activated you will receive an alert notifying you of the Toshiba Fingerprint software update.
• Once the alert is received simply follow the instructions to apply the update.
2. Download From the Toshiba Support Website
• The updated software can be downloaded from the Toshiba support website for your Notebook computer located at www.mytoshiba.com.au/support
• Install the updated driver once downloaded. The installation program will auto detect which version to install