You can’t have students without notebooks for extended periods of time – it can have a significant impact on their learning outcomes.
Similarly, teachers’ devices are essential to their ability to perform their duties, and one problem can disrupt entire classes. For this reason, establishing a support system that is geared to the needs of your school is essential. There are many options, including onsite service, same day service, return to base, swapping from a pool and more.
Backup and data storage are also essential. Students will forget to back up, so a formal system of remotely hosted backup will protect everyone against accidental data loss. The same system will benefit teaching staff, enabling them to keep lesson plans and other material on the school server, rather than locally on their hard drive. Then, if there is a problem with their personal machine, they still have access to all of their resources and can work via another device.
Planning your support system is just as important as any other part of the process. You need to implement a system that enables your school to meet its objectives, maintain your students’ and teachers’ performance and deliver on the expectations of parents and other stakeholders.
Technical back-up is critical to the success of the plan. Problems with parts, or service delays, will have flow-on effects that can disrupt teachers and students. Check that the vendors you’re considering have local spare parts inventories and the technical ability to perform high-level service in-country. You don’t want to hear that a student's device needs to be sent offshore for a repair!
In addition, the emphasis should be on enabling students and teachers to continue working, so systems that focus on speed of service or that provide swap machines may be best.
Implementing a robust server, network and a suitable backup system will make the most of this. As long as a student or teacher has access to their work via the network, the particular device they use becomes less important.